Returns & Refunds

Need Help? Contact Client Services on 4006 693 066

Returns Policy

Everything you need to know about our returns policy.

RIGHT OF WITHDRAWAL/RETURNS POLICY

1.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by either contacting Client Services on 4006 693 066, email: clientservicesCN@bally.ch or you can submit your return request via email by using this model withdrawal form. You have seven (7) days from the date of receipt of the Products to submit your returns request, and Bally shall not offer the return and refund after such seven (7)-day period.

1.2 Bally provides a carrier collection service for all returns. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable.

1.4 You shall return the Products by packaging them securely. You shall return the Products in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been used, washed or damaged and the relevant identification tag shall still be attached to the Products with the disposable seal. Please note that Bally will inspect the quality of the returned Products. If the Products sent back are in perfect condition, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded to the individual who made the payment.

1.5 On the contrary, if any of the labelling or tags are missing, are not in perfect condition, do not comply with the General Terms and Conditions of Sale or Bally has any reason to believe that the Products have been altered or are imitations of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to the consumer.

1.6 Should Bally accept the return, we shall refund the price of the Products, including the cost of the delivery (provided that delivery of the Products is made through a Bally approved courier) to an account based on the card/payment method the consumer originally used to pay for the Products within ten (10) working days from the date of receipt of the returned Products unless possible delays of a technical nature occur that are not attributable to Bally. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Products back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest. 

1.7 You may also return the Products to stores owned or directly operated by Bally within the same country of delivery. We are unable to accept returns for purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or any other website.